FAQ

As a rule, a subsequent change of the delivery address is only possible as long as your order has not yet been shipped.

In this case please let us know as soon as possible. You can use the contact form or send us an e-mail. We will check whether a change is still possible.

As a rule, a subsequent change of the billing address is only possible as long as your order has not yet been shipped.

In this case please let us know as soon as possible. You can use the contact form or send us an e-mail. We will check whether a change is still possible.

We accept various payment methods, including popular options such as:

• Credit card (Visa, MasterCard, American Express)
• PayPal
• Apple Pay
• Google Pay

You can find more details under Payment & Shipping.

We ship throughout Europe. Delivery to other countries is possible upon request.

If no other period is specified, your items will be delivered within Germany within 2-4 days, for deliveries abroad to the European Union within 2-8 days after conclusion of the contract (if advance payment has been agreed after the time of your payment instruction).

Please note that there is no delivery on Sundays and public holidays and if you have ordered items with different delivery times, we will send the goods in a joint shipment, unless we have made other arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.

All shipping information can be found under Payment & Shipping.

Of course, you can return the item within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods. The deadline for returning the goods is 14 days from the day on which you, as the customer, notify us of the cancellation.

Within Germany, we share the return costs – your share is only €2.90. Outside of Germany, you will bear the return costs yourself.

Please register your return via your user page under "Orders". You'll find the corresponding link in your order confirmation.

We place great emphasis on careful workmanship and pride ourselves on offering high-quality items. Each product is thoroughly inspected before shipping.

If you have received a damaged or faulty item, you can easily report it via your customer account under "Orders." We will address your concerns as quickly as possible.

We attach great importance to careful processing and check every product and every order before shipping.

We're sorry you received the wrong item! While we check our orders with great care, errors can still occur in isolated cases.

Of course, we will replace any incorrectly delivered products free of charge. You can easily report the item via your customer account under "Orders". Our customer service team will address your request as quickly as possible.

What our products are made of and which materials are used for them vary from product to product. Information about the materials can be found in the shop, directly on the products.

All our products are designed, printed, and finished in Germany. Our goal is to source all textiles from Portugal in the near future. Until then, the textiles will be manufactured in different countries depending on the product. For more information about the product, please write to us using the contact form.

To help you find your size, we have a size chart for all our products. You can easily measure yourself at home using this. We also provide the sizes of our models to help you estimate your size.

All information about the sustainability of our products can be found directly on the respective product page. You can read more about our sustainability on the Sustainability page.